The services are charged for as per the Brand’s suggested price-list* for service interventions and spare-parts.

*Local taxes may vary (as per the country). We offer a personalised consultation where we assess your timepiece and provide a detailed, no-obligation quote. You can contact us directly or visit our service centre for an evaluation.

For most of the contemporary watches from international brands, the brand usually makes provision to stock on spares (internal/external) for a couple of decades. The access to the same are available to the authorised network of After-Sales Service Centres, to obtain genuine parts even for rare or vintage models. There are certain watches for which a few components would have to be made, specifically for that watch. Those interventions can be addressed on a case-to-case basis, where either they are done in-house or done at the brand’s manufacturing facility.

Yes, we provide high-quality straps for luxury watches from the Brands as well as custom offerings. Whether you need a replacement strap or want to upgrade to a different material or style, we can assist you in finding the perfect match. All straps are sourced from reputable manufacturers to ensure durability, compatibility and style.

We specialise in servicing and restoring a wide range of luxury watches, including brands such as Baume & Mercier, Cartier, Chopard, Favre Leuba, IWC, and many others. Our Swiss-trained technicians are authorised by global partner brands, ensuring the highest standard of care for your timepiece.

More details on our services page.

No, we do not service smartwatches

We never reuse old parts in another watch. Any replaced parts are carefully documented and disposed of as per environmental guidelines. Certain spares are returned to the Manufacture. This practice ensures the integrity and authenticity of your timepiece.

A comprehensive watch service at Luxury Watch Works includes a thorough inspection, disassembly and pre-washing, replacement and adjustment of worn or damaged parts, washing, reassembly and lubrication, diurnal rate adjustment, and rigorous testing to ensure accuracy and water resistance. We use special machines, tools, oils and consumables and authentic new spare parts, all sourced from our partner Brands. We also offer polishing and refinishing services to restore the watch's appearance.

You can insure and securely send your watch directly to our service centre in Mumbai. We receive watches from all major states and cities across India. We provide detailed instructions, assist with insurance and suggest secure packaging to ensure safe transit. If you're outside Mumbai, please contact us for assistance.

Our Swiss-trained technical team is authorised by global partner brands. We use state-of-the-art equipment, brand specific specialised tooling and genuine spare-parts sourced directly from the Brands. Adhering to process guidelines and operational compliances, Luxury Watch Works in the league of authorised International service centres. We follow stringent procedures and the Brand’s After-Sales Service guidelines to ensure your watch receives the best care. Additionally, our independent horological consultancy and personalised service provide a unique experience tailored to your needs.

Signs that your watch may need servicing include inaccuracies in timekeeping, difficulty in winding, moisture under the crystal, or unusual sounds. We also recommend regular checks to maintain water resistance. Regular maintenance is advised by the brands themselves, setting a service threshold of 3-5 years for mechanical timepieces and 4-6 years for battery operated timepieces.

Yes, we accept watches from clients Pan-India. We offer secure and insured shipping options and detailed instructions to ensure your watch reaches us safely. A proper assessment is done and a no-obligation estimate is sent within 48 hours.

Choosing an authorised service centre like Luxury Watch Works ensures that your watch is serviced by internationally trained watch-technicians, only new and genuine parts are used and international service guidelines and procedures set by the Brand are followed in conducting the repairs. This not only preserves the value and integrity of your watch but also maintains any existing warranties and prevents unauthorised organisations or individuals from exchanging the authentic spare-parts from your timepieces.

We source all parts directly from the Brands themselves and vintage spares parts through authorised distributors and resellers, ensuring they are genuine and meet the brand's standards. Our commitment to authenticity is backed by our global network of partners and our status as an authorised service centre for numerous global luxury brands.

The Brands recommend servicing your luxury watch every 3-5 years for mechanical timepieces. Luxury Watch Works offers regular maintenance plans tailored to your specific timepiece, ensuring it remains in optimal condition. These plans include periodic inspections, cleaning, and performance checks. We also offer special rates to all our Sanctum members.

Yes, we provide water resistance testing. After every service, we conduct rigorous water resistance tests to ensure your watch is fully sealed and protected from moisture. For individuals who use their watches for sport (running, swimming, diving), we recommend that the water resistance be checked every year.

Yes, we specialise in the restoration of antique pocket watches and clocks. Our experienced technicians carefully restore these timepieces, preserving their historical and sentimental value while ensuring their function and longevity.

We take the security of your watch very seriously. Our service centre is equipped with state-of-the-art security systems, holds a complete facility insurance and all watches are securely stored in a vault overnight. Additionally, we provide insured shipping and detailed tracking information for your peace of mind.

Yes, we offer follow-up services to ensure your watch continues to perform well after repair. This includes complimentary inspections, minor adjustments, and being an Authorised Service Centre, we back each repaired watch with a service-warranty to give you confidence in the longevity of our work.

Yes, we proudly service watches from independent watchmakers, recognizing the unique craftsmanship and innovation they bring to horology. Our technicians are trained to handle these distinctive timepieces with the same level of expertise as those from larger brands.

While we may not need authorisation in the same way as we do with larger brands, we approach every independent watch with the same commitment to authenticity and quality. We always use genuine parts and follow the watchmaker's guidelines to ensure the highest level of service.