Intake & Assessment: We begin by registering your watch, photographing it, and recording your observations about its timekeeping. Our experts then meticulously examine it to confirm the issue and provide an accurate no-obligation service estimate.

Deep Dive for Restoration:  After removing the strap or bracelet, our watchmaker opens your watch and meticulously disassembles the movement for a thorough cleaning and inspection.  We replace any worn components with company supplied genuine spare-parts, to ensure optimal performance.

Preventive Maintenance:  We meticulously inspect every component, replacing any parts prone to wear and tear with the manufacturer's latest updates.

Meticulously Cleaned:  Each watch component receives a thorough cleaning in scratch-resistant Teflon containers, followed by an ultrasonic bath for complete degreasing.

Reassembled & Lubricated:  The movement is meticulously reassembled using specialised lubricants to minimise friction and ensure long-lasting performance.

Precision Tuning: After 24 hours of operation, the watchmaker fine-tunes your watch's movement for optimal accuracy. This includes simulating real-world wear to ensure it meets the manufacturer's strict standards.

Restored to Pristine Shine:  To ensure your watch looks as good as it functions, our experts meticulously disassemble the case and bracelet. This allows for the replacement of any worn components. Finally, the case and bracelet are polished with the utmost care, preserving the watch's original design and bringing back its radiant shine.

Reuniting the Masterpiece:  Once the meticulous restoration is complete, the watchmaker carefully places the movement with the dial and hands back into the case. After a final visual inspection to ensure everything is perfectly aligned, they securely fasten the caseback, either with screws or a press.

Uncompromising Quality Assurance: As per the Brand’s guidelines, your watch undergoes a meticulous inspection and testing, lasting between 3 and 10 days. This rigorous process covers technical functionality, aesthetics, and even water resistance, ensuring it performs flawlessly for at least 2 years. 

Rest assured, your investment is protected. Our complete maintenance service comes with a warranty that covers both labour and parts used (warranty duration varies by watch brand).  For details regarding limitations due to unusual wear and tear, please refer to our Customer Service General Terms & Conditions.